Service Agreement
Last updated: September 2026
This agreement is between Luis Zuluaga, operating as ETHOS ("ETHOS", "we", "us"), and the individual or organization purchasing services ("Client", "you"). By engaging ETHOS's services, including but not limited to data reports, video editing, player's rating cards, and rival's analysis, you agree to the terms below.
1. Scope of Services
ETHOS provides volleyball data gathering, processing, and analysis services, which may include statistical reports, edited video, player rating cards, and opponent analysis, as agreed upon between the Client and ETHOS prior to the start of work. The specific deliverables, timeline, and price for each engagement are confirmed individually and are not automatic or instant: they are set following a conversation between the Client and Luis Zuluaga.
2. Nature of the Service: No Guarantee of Outcomes
ETHOS provides data, analysis, and informational tools, not guarantees, promises, or enforceable decisions. Reports, statistics, video, and rating cards reflect the observed footage and standardized scouting criteria used to produce them. As with any human-reviewed analysis, results carry an inherent margin of error. ETHOS does not guarantee that any report, statistic, or piece of analysis will result in a specific outcome, including but not limited to team selection, playing time, scholarship offers, professional contracts, or any decision made by a coach, club, school, or third party. Any decision made using ETHOS's deliverables remains solely the responsibility of the person or organization making that decision.
3. What ETHOS Needs From the Client to Perform the Service
ETHOS's ability to deliver any report, video, or rating card depends entirely on the Client providing access to usable match or training footage. Without that footage, ETHOS cannot perform the service. Specifically, the Client agrees to:
- Provide access to the required footage through the upload method shared by ETHOS, in a timely manner and before any agreed deadline can reasonably apply.
- Ensure the footage is usable: clear enough video and, where relevant, audio quality for accurate scouting and analysis.
- Provide accurate information when requesting services (e.g., through the quote survey).
- Confirm that the Client has the right to submit any footage provided, including, where the subject is a minor, that the person submitting is a parent, legal guardian, or otherwise authorized to do so.
ETHOS is not responsible for delays, reduced quality of deliverables, or missed timelines caused by footage that is incomplete, corrupted, low quality, or delivered late. Timelines only begin once ETHOS has received usable footage.
4. Fees & Payment
Fees are agreed upon individually for each engagement and communicated directly by Luis Zuluaga prior to work beginning. Payment details (method and account) will be shared separately at that time.
Where a Client and ETHOS agree to an installment payment plan, each installment is due on the schedule communicated at the time of booking. Work will not begin, and footage will not be reviewed, until the required initial payment has been received.
Once work has begun on a deliverable, fees for that deliverable are non-refundable, except where required by applicable consumer protection law. If a Client wishes to cancel before work has begun, please contact ETHOS directly to discuss.
5. Turnaround Time
ETHOS will make reasonable efforts to deliver work within the timeframe discussed with the Client. Turnaround time is an estimate, not a guarantee, and may be affected by footage quality, footage delivery delays, volume of work, or circumstances outside ETHOS's control.
6. Footage & Content Ownership
The Client retains ownership of any footage or images they submit. ETHOS will not publicly share, publish, or use a Client's footage, photos, or personal information for marketing or any other external purpose without the Client's separate, explicit consent.
7. Confidentiality
Client information and footage are treated as confidential and are used only to deliver the agreed-upon service. See the Privacy Policy for details on how information is collected, stored, and used.
8. Limitation of Liability
To the fullest extent permitted by applicable law, ETHOS's total liability for any claim arising from its services is limited to the amount paid by the Client for the specific service giving rise to the claim. ETHOS is not liable for indirect, incidental, or consequential damages, including but not limited to lost opportunities, lost scholarships, or decisions made by third parties based on ETHOS's deliverables.
Nothing in this agreement is intended to exclude or limit liability that cannot be excluded or limited under applicable law.
9. Circumstances Outside Our Control
ETHOS is not responsible for delays or failures caused by circumstances beyond reasonable control, including technical failures, internet outages, or events affecting third-party services ETHOS relies on to deliver work.
10. Governing Law & Disputes
This agreement is governed by the laws of Colombia, without regard to conflict-of-law principles, except where mandatory consumer protection laws of the Client's own country apply and cannot be waived. Before pursuing any formal dispute process, the Client and ETHOS agree to first attempt to resolve any disagreement directly and in good faith.
11. Acceptance
By engaging ETHOS's services, including submitting footage, making payment, or otherwise confirming an order, the Client confirms they have read, understood, and agree to this Service Agreement.
12. Country-Specific Addendum
ETHOS asks every Client to state their country of residence before signing because the addendum below actually changes depending on the answer. One honest limit: this is researched and drafted in good faith, not a document certified by a lawyer licensed in each country listed. Where it conflicts with a mandatory right under the Client's actual local law, the local law wins.
United States
This agreement is also subject to the consumer protection rules of the Client's specific U.S. state, which vary. Some states require specific cancellation disclosures for contracts formed away from a business's regular place of business. This agreement does not claim to satisfy every state-specific disclosure requirement; Clients with concerns should check with their state's consumer protection office before signing.
Canada
Canadian Clients are protected by the federal Personal Information Protection and Electronic Documents Act (PIPEDA) regarding their personal information, and by their province's consumer protection legislation. Several provinces give consumers the right to cancel certain contracts made at a distance (online, by phone) within a set number of days. ETHOS will honor any such mandatory cancellation right that applies under the Client's specific provincial law.
Japan
Under Japan's Consumer Contract Act, any clause in this agreement that unfairly and one-sidedly harms the Client's interests may be void even if the Client agreed to it. Japan's Act on the Protection of Personal Information (APPI) also requires ETHOS to clearly state the purpose for which the Client's personal information and footage are used, which this agreement and the Privacy Policy do.
China
Because ETHOS operates outside Mainland China, moving a Client's personal information or footage outside the country is subject to China's Personal Information Protection Law (PIPL). Before any such transfer, ETHOS will separately and explicitly ask for the Client's consent to that specific transfer, since a general acceptance of this agreement is not sufficient under PIPL, along with clear notice of where the information is going, why, and how the Client can exercise their rights with ETHOS as the foreign recipient.
Italy & the European Union
EU and Italian Clients have a 14-day right of withdrawal from this agreement once signed, without needing to give a reason, under the EU Consumer Rights Directive. If the Client wants ETHOS to begin work before those 14 days are up, ETHOS will ask for the Client's explicit, separate agreement to that. Once work has genuinely begun at the Client's request, the right of withdrawal no longer applies to the portion of work already completed.
South Korea
Clients in South Korea are protected by the Personal Information Protection Act (PIPA), one of the stricter data protection regimes in the world, and by Korean e-commerce consumer protection rules that may give the Client a right to withdraw from a distance contract within a short window after signing. ETHOS will honor whichever mandatory withdrawal period actually applies under current Korean law.
Philippines
Clients in the Philippines are protected by the Data Privacy Act of 2012, enforced by the National Privacy Commission, which gives the Client specific rights over their personal information, including the right to be informed, to object, and to request correction or deletion, consistent with what's already described in the Privacy Policy.
Any other country
If the Client resides somewhere not listed above, Sections 10 and 11 still apply: nothing in this agreement overrides mandatory consumer protection law in the Client's own country, and ETHOS is happy to discuss local specifics directly if the Client raises them.
Questions?
Contact Luis Zuluaga directly through the quote form on the ETHOS website.